Employer of Record Specialist at Eden Solutions and Resources

Job Description

• As an EOR Specialist who will play a vital role in managing and owning the EOR project directory, ensuring timely resolution of issues, and providing support to the payroll and employee experience teams.
• You will also collaborate closely with internal departments, leverage tools such as Zendesk and Intercom, and continuously strive to improve processes, operations.

What do you need to be successful?

• Manage and own the EOR project directory, maintaining accurate and up-to-date records.
• Liaise with internal teams to meet Service Level Agreements (SLAs) and resolution goals.
• Support the payroll and employee experience teams on a daily basis, addressing any EOR-related queries or issues.
• Effectively utilize internal tools such as Zendesk, Intercom, and other designated systems to maintain accurate records and streamline processes.
• Act as the primary point of contact (POC) between EOR and the Customer Success Management (CSM) team, ensuring a seamless client and employee experience.
• Address and resolve any complaints or concerns related to payroll and onboarding, escalating to subject matter experts (SMEs) when necessary.
• Collaborate with the team to identify areas for improvement in processes, operations, and EOR partner/vendor networks.
• Stay updated on HR legal changes, trends and best practices.

How important are you to the bottom line?

• As a EOR Specialist, this role requires strong organizational skills, a deep understanding of HR practices, and exceptional communication abilities.

What should you have done in your career?

• 3+ years experience in an operational role or as a Project coordinator or Junior PM.
• Familiar with project management tools like: Notion, Jira, etc.
• Manages tight deadlines and excels in coordination.
• Experience working in a Remote setup, a high growth start-up or scale up.
• Fintech or HRtech experience.