Energy Sales Coordinator at Ikeja Electricity Distribution Company

The ideal candidate will:

• Market the Company's product and services within the Undertaking
• Be responsible for total collections and Revenue generation for the Undertaking.
• Be responsible for new customer acquisition and retention in the Undertaking

Responsibilities

• Ensure qualitative billing of customers on different transformers/feeders to reflect energy consumption.
• Coordinate all cash collection activities at the undertaking and accountable for 100% collection of revenue billed for the Undertaking.
• Resolve all billing and revenue related customer complaints.
• Drive efficiency in new customer acquisition and retention.
• Ensure effective maintenance of customers’ accounts to reflect current status.
• Manage customer data base effectively by aligning meter books to individual overheads and distribution transformers.
• Coordinate PPM monitoring activities.
• Render weekly report of all commercial activities within the Undertaking.
• Implement Marketing Strategies in order to meet and exceed the commercial target of the Company in the undertaking.
• Meeting the cash collection and revenue targets of the Undertaking.
• Following up of payments by maximum demand and Prime customers within the network of the Undertaking.
• Monitoring of set targets for ESS and ESRs.
• Validate new customer acquisition data submitted by the ESRs.
• Identifies, evaluates and implements new customer acquisition strategies.
• Identifies emerging markets to harness opportunities for new customer acquisition.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Assist in Carry out any other duties as requested by the Business manager/commercial manager and Undertaking manager.

Requirements

Technical & Behavioral Competencies:

• Electricity Regulations and Policies
• Data Gathering and Analysis
• Customer Focus
• Customer Support
• Energy Loss Reduction Techniques Management
• Revenue Assurance
• Electricity Regulations and Policies
• Non Maximum Demand Meter Reading
• Payment Solutions/ Strategy
• Non-Maximum Demand (NMD) Management
• Key Account Management
• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus