Fashion Operations Manager / Client Service Executive at Owens and Xley

Location: Lekki, Lagos

Job Overview

• In this role, you are to ensure the smooth running of the company on a day-to- day basis, oversee the operations of all departments and employees and ensure employee performance are in line with the company’s expectations.
• You are also to ensure customers’ orders are taken and deadlines for collection are met; solve customers’ complaints; mediate on staff issues; and ensure the company operates at maximum efficiency.

Duties and Responsibilities

• Supervises the cleaners, conducts maintenance administration and oversees the day to day operations of the company
• Ensures that the office is super clean, tidy and neat in preparation for the day ahead.
• Checks that the ambience of the studio is maintained by checking diffusers and scents
• Ensures that all fabrics in the fitting and changing room have been properly folded and arranged in a very coordinated and aesthetically pleasing manner
• Ensures that all previously fitted outfits have been removed from the fitting/changing room in preparation for either alterations or pick-up
• Ensures that items to be picked up are taken to the alteration room immediately, tagged appropriately and altered as soon as possible in time for pick up
• Ensure that all alterations are done in line with the alteration form
• Ensures that items ready for pick up or shipping must be folded and packed up immediately
• Ensures that DHL and other logistic companies items are weighed and arrangements made for delivery immediately
• Ensures that all tailoring supplies, e.g. net, lining, zips, etc. are properly arranged, accounted for and placed in their appropriate storage throughout the day
• Ensures that after each consultation, the consultation room/reception/fitting room is cleaned, fabric is tagged with customer’s name and given to the production officer/supervisor to put on the production time table
• Ensures that the mannequins on display are properly clothed at ALL times and the display area looks luxury at all times
• Ensures that power units are recharged 200 units before they are exhausted
• Ensure invoice numbers are recorded and payments made in due time
• Liaises with the gateman and ensures that the generator is serviced on the due date and the technician is paid immediately
• Ensures that all appliances ( lightbulbs, pressing iron, A/Cs, sewing machines) etc. are switched off when not in use. The ACs in the fitting room should only be turned on when being used or 5 minutes before a fitting
• Ensures that ALL appliances are turned off before closing for the day
• Reports faulty appliances and contact a technician to examine and fix appropriately.
• Change all pressing irons every 6 months
• Creates and maintains a database of vendors, suppliers, engineers, technicians including their contact details and account numbers in excel.
• Sends weekly and monthly report of electricity usage, utilities, and supplies.
• Creates budgets
• Takes responsibility for the company’s affairs.

Requirements

• HND or B.Sc in any related discipline
• Professional certification in management would be a plus
• Minimum of 3-5 years’ work experience in an administrative/operations role
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills
• Proficiency in the use of Microsoft Office Tools especially Word and Excel
• Good initiative, time and stress management skills
• Good color coordination and aesthetic management skills are required

Salary
N100,000 - N150,000