Female Cashier - Supervisor at Taiwo Supermarket

Position Objective

• The position objective of a Cashier Supervisor is to ensure that all cashiers are functioning efficiently and effectively, ensure that Cashiers properly cost items selected by customers are monetarily valued and payments are received.
• The job requires a high level of customer interaction and people management abilities hence, Cashiers Supervisors should have impeccable customer service, leadership and communication skills.

Job Description

• All employees are required to be safety and health conscious by carrying out their duties diligently, with the highest regard for the safety of themselves, other personnel, customers, community and environment.
• Precautions must be taken to prevent injuries, occupational hazards and damage to life and property.
• Have a good working knowledge of Cashier operations.
• Training and evaluating of newly employed Cashiers.
• Structuring duty roster for all Cashiers
• Reiterating Cashier operational guidelines to all Cashiers and ensure strict compliance
• Assist Cashiers in the reprinting of receipts either from the POS terminals or directly from the system when printing errors occur.
• Ensure all cash points are kept tidy and organized before, during and after shifts.
• Ensure that Cashiers are properly dressed depicting morals and the organizational standard.
• Assist Floor Managers in product swap and refund process.
• Maintain all POS machines and report POS machine errors to the Branch Manager. Also liaise with bank agents to supply POS papers to avoid stock-out.
• Take stock of carrier bags, to ensure it is replenished as at when due and avoid stock out.
• Review all Cashiers’ applications for leave /shift swap to ensure it does not disrupt operations.
• Registration of customers under the loyalty scheme.
• Assist customers in redeeming loyalty points
• Assist customers in making payments for items purchased using company’s vouchers.
• Respond to Cashiers’ request for price checks and rectify price disparities with the inventory unit.
• Assist Cashiers in removing used shopping baskets and carts from the cash point and rearranging it.
• Prepare work schedule for all Cashiers in line with the requirements of operations.
• Consider peak business times and manage crowd to ensure no Cashier at the cashpoint is free while others are crowded with customers
• Other duties as may be assigned to you by Management.

Recruitment, Experience, and Attributes
Knowledge & Experience:

• Candidates should possess an HND / B.Sc / M.Sc Degree
• Possess English Language proficiency
• Proven work experience as a Cashier or Cashier supervisory role
• Must be computer literate

Requirements:

• Should be female between the ages of 25 years to 40 years at the time of engagement.
• Possess excellent leadership skills and must be able to function as part of a productive team
• Pass a comprehensive medical exam approving employee for work under this contract
• Pass a detailed vetting process approving employee for work under this contract
• Pass all company-conducted training courses required

Personal Qualities, Skills & Behaviours:

• High level of emotional resilience and maturity
• Excellent leadership abilities.
• Should be attentive to detail, polite and confident.
• Having a friendly and engaging personality.
• Must possess high level of honesty, integrity, confidentiality and professionalism
• Must be physically fit and mentally alert
• Must maintain good personal hygiene and be properly dressed at all times.
• Must be punctual