Field Debt Recovery Officer at SeedStars Academy

Level: Experienced

About the Job

• If Fintech sounds interesting to you and if autonomy, a steep learning curve and responsibility from day one is what you desire, then you might be the right fit for us!
• We are currently seeking passionate individuals with a flair for debt recovery to join our team in Lagos, Ogun and Abuja respectively.
• Your main responsibility is ensuring that our customers with delinquent loan accounts are visited, negotiate overdue payments and where necessary initiates recovery action.
• Moreover, you will also be accountable for improving our overall collections rate. The Debt recovery officer will report to the Head of debt recovery.
• Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.

Key Responsibilities

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Decide regularly which loans may be terminated and supervise the termination process
• Look after insolvent borrowers in the context of e.g. administration, liquidation, debt management plan as well as bankruptcy
• Enhancing the debt recovery process and working with the internal team and external collection agencies, integration with the Customer Support unit
• Introducing debt recovery initiatives to test new ideas aiming at lowering defaults, by leveraging on data and technology
• Preparation of reports, providing insights based on data analysis and identification of patterns
• Regularly review the communication in use in order to achieve efficiency and effectiveness.

Your Profile

• A University Degree from any related field is preferred.
• 2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
• Apt in negotiating and persuading
• Young, smart and hungry for achieving extraordinary results
• Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
• Excellent collaborator and team player
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Proficiency in Excel and PowerPoint
• Must have completed the mandatory NYSC programme or have an exemption letter.

Benefits and Perks

• Coaching opportunities and learning Financial Technology from the best
• Join a young, passionate, hungry and growing team of entrepreneurs & facilitators
• Regular get-togethers like team events, etc.
• Flexible working hours and offsite work arrangements
• Health benefits.