Field Marketer/Customer Service Representative at Bowmenn Trucking

Job Description

• As a Customer Representative/Marketer, you will play a vital role in maintaining strong relationships with our clients and ensuring their satisfaction.

Responsibilities:

• Interact with clients who have complaints, orders, or require information about our products and services in a professional and courteous manner.
• Resolve customer issues promptly and efficiently, ensuring customer satisfaction and maintaining positive relationships.
• Visit shipper's offices to onboard new shippers, explaining our services, and addressing any questions or concerns they may have.
• Conduct field marketing activities to promote Bowmenn Trucking's services, including attending industry events, trade shows, and networking with potential clients.
• Keep accurate records of customer interactions, inquiries, complaints, and actions taken.
• Provide feedback to the management team regarding customer needs, preferences, and market trends to help shape our business strategies.

Requirements:

• Demonstrated professionalism and ability to handle challenging customer situations with tact and empathy.
• Exceptional communication skills, both written and verbal.
• Patience and the ability to actively listen to customer concerns to provide appropriate solutions.
• A "people-first" attitude, with a genuine desire to help and serve our customers.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Self-motivated and able to work independently as well as in a team environment.
• Previous experience in customer service, sales, or marketing roles is preferred.
• Knowledge of the transportation industry is a plus.