Food & Beverages Manager (Expatriate) at Bolton White Hotels & Apartments

Job Purpose

• You would be responsible for providing leadership for the operations of all Food and beverage outlets and services in the hotel.
• You shall ensure that you deliver on the Key Performance Indicators of the food and beverage department.

Main Duties & Responsibilities

• Lead the F&B department to provide quality food and beverage operations as per brand standards.
• Co-ordinate with Executive Chef to supervise and advice on food quality and presentation, especially with breakfast and lunch/dinner buffets.
• Identify customers’ needs and respond proactively to all their concerns.
• Lead F&B team by attracting, recruiting, orienting, training and appraising staff.
• Conduct hygiene and cleanliness inspections in food & beverage outlets on a regular basis.
• Ensure food & beverage outlets are adequately stocked with service utensils, beverage, and wine stocks.
• Maintain effective employee relations with management, supervisors, subordinates, and other departments in the hotel.
• Attend daily restaurant, kitchen & bar briefings and take appropriate actions on emerging operational issues.
• Promote and participate in the maximisation of departmental profitability by achieving approved cost margins for food cost of sales.
• Achieve targets for F&B covers whilst managing cost as stipulated in the budget.
• Control bar and restaurant payroll cost (overtime, casual or contract workers etc)
• Control other expenses such as: service utensils/stores cutlery, grocery and glassware losses and breakages, cleaning and stationery supplies in restaurant and bars.
• Supervise restaurant billing procedures and spot checks on waiter’s compliance.
• Reduce staff pilferage.
• Set goals, targets for restaurants, bars and follow up on progress.
• Guest Relations - ensure a minimum of 90% guest satisfaction is always maintained.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE).
• Attend to any other duties as may be assigned by management.