Fraud Operations Manager at OurPass

About the Job

• The Fraud Operations Manager at OurPass will be responsible for overseeing and leading our efforts to detect, prevent, and mitigate fraud-related risks.
• This role involves collaborating with cross-functional teams to develop and implement strategies to safeguard the company and its customers against fraudulent activities.

Responsibilities

• Fraud Detection and Prevention: Develop and implement strategies, processes, and technologies to identify and prevent fraudulent activities across multiple channels, including online transactions, payments, and account activities.
• Fraud Investigations: Oversee the investigation of suspected fraud incidents, coordinating with internal and external stakeholders, such as law enforcement and legal teams, to ensure appropriate actions are taken.
• Risk Analysis: Conduct ongoing risk assessments to identify potential vulnerabilities and emerging fraud trends, proactively adjusting fraud prevention measures as needed.
• Data Analysis: Utilize data analytics and fraud detection tools to analyze transactional data and identify patterns indicative of fraud or suspicious activities.
• Compliance and Regulatory Adherence: Ensure compliance with industry regulations and best practices related to fraud prevention and mitigation.
• Fraud Reporting: Prepare and present regular fraud-related reports to senior management, detailing the current fraud landscape, key performance indicators, and the effectiveness of fraud prevention measures.
• Cross-functional Collaboration: Work closely with other departments, including IT, customer support, and finance, to strengthen fraud prevention efforts and foster a culture of fraud awareness throughout the organisation.
• Continuous Improvement: Continuously monitor the effectiveness of fraud prevention strategies and implement improvements to enhance the organization's ability to combat fraud.

Critical Competencies

• Bachelor's degree in business, finance, criminal justice, or a related field.
• 5+ years experience required
• Proven experience in fraud prevention, risk management, or related roles, with a track record of successfully managing fraud-related initiatives.
• Strong analytical skills and the ability to interpret complex data to identify patterns and trends related to fraud.
• Knowledge of fraud detection tools and technologies, as well as an understanding of fraud typologies and tactics.
• Excellent leadership and team management skills, with the ability to motivate and guide a diverse team of analysts.
• Strong communication and presentation skills, with the ability to communicate complex fraud-related concepts to both technical and non-technical stakeholders.
• Familiarity with industry regulations and compliance standards related to fraud prevention.
• Detail-oriented with a proactive approach to problem-solving and risk management.