Front Desk Executive at a Health Products Manufacturing Company

Job Summary

Responsible for creating a positive and welcoming environment for visitors and providing efficient administrative support to the organization

Key Responsibilities

• Welcome visitors, clients, customers, or regulatory representatives and provide a positive first impression. Assist visitors with inquiries and provide relevant information about the company and our products.
•  Provide excellent customer service by addressing inquiries or issues and attending to incoming calls promptly and professionally. Escalate more complex issues to the appropriate employee for resolution
• Monitor the day-to-day financial operations within the company invoicing, and other transactions
•  Timely receipt, sorting and distribution of mail/deliveries incoming /& outgoing.
• Conducting preoperative assessment on clients so as to detect condition.
• Monitoring and providing general care to patients on ground
• Ensuring adequate documentation of medical notes.
•  Working with other consultant  as part of a team
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers questions about specific products/services
• Manage customers’ orders on all social media platforms and ensure accurate issuance of invoices.
• Verifying orders, including customer’s personal information and payment details.
• Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Requirements

• Candidates should possess a OND, HND and Bachelor’s Degree qualification.
• Proven work experience as a Receptionist or in a similar customer service role.
• Any relevant field of study is acceptable with a minimum of 2 years of working experience.
• The desired candidate must be intelligent sales driven and Customer Oriented.
• He or She is expected to be the first point of contact for all clients.
• He or She must be able to use basic Microsoft packages.
• Ability to speak Yoruba language is an added advantage
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Digitally oriented
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments