Front Desk Manager at LemFi (Formerly Lemonade Finance)

Job description

• You will be the first point of contact and ultimately you will be working with our clients on a regular basis. So it's important you are approachable and ultimately love speaking to people and building relationships. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction.

You will:

• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Keep the office in order and report any maintenance issues to our facilities manager
• Keep all spaces in the office clean, tidy and ready for use (kitchen stocked up, conference rooms connected, workstations tidy, etc.)
• Answer all the customers' questions and address their complaints pointing them to the right person within the organization
• Answer all incoming calls and redirect them or keep messages where necessary
• Receive letters, packages and send them to appropriate destination
• Prepare and manage outgoing mail
• Check, sort and forward our shared info mail where general inquiries come into daily.
• Monitor office supplies
• Place supply orders when necessary
• Monitor and update records and files
• Monitor and log office expenses and costs

Qualifications

• 2 years of experience as Front Office Receptionist or similar role
• Knowledge of office machines (e.g. fax, printer, telephones, etc.)
• Knowledge of office management
• Excellent knowledge of MS Office
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-centric