Front Desk Officer at Tradelogics Ltd

We are looking to hire an experienced Front desk Officer who will serve as the first point of contact for visitors, guests, and clients, providing exceptional customer service and ensuring a positive experience. This role involves managing inquiries, handling administrative tasks, and maintaining a professional and organized reception area. The Front Desk Officer will play a critical role in creating a favourable impression of the organization and contributing to its overall efficiency and productivity and assisting the marketing and sales of company’s product

Responsibilities:

Reception Duties:

• Greet and welcome visitors, guests, and clients in a friendly and professional manner.
• Answer incoming phone calls, direct calls to appropriate individuals or departments, and take messages when necessary.
• Monitor and maintain the reception area's cleanliness and organization to ensure a neat and professional appearance.
• Manage visitor sign-in and sign-out processes, issuing visitor badges as needed.

Customer Service/Marketing

• Provide information, directions, and assistance to visitors, guests, and clients, ensuring their needs are addressed promptly and effectively.
• Respond to inquiries via phone, email, or in-person, providing accurate and helpful information.
• Handle customer complaints or concerns with empathy and professionalism, escalating issues when necessary.
• Assist in the promotion or product and services 

Administrative Support:

• Perform various administrative tasks, including data entry, filing, photocopying, and document preparation.
• Manage incoming and outgoing mail, packages, and deliveries, ensuring proper distribution.
• Maintain and update office records, databases, and files.

Scheduling and Coordination:

• Schedule appointments, meetings, and conference rooms, coordinating with relevant parties to ensure availability and smooth operation.
• Notify staff members of visitor arrivals and schedule changes.
• Assist with travel arrangements, including booking flights, accommodations, and transportation when required.

Security and Safety:

• Monitor access to the premises, ensuring the security and safety of employees and visitors.
• Enforce security procedures, including visitor identification, escorting, and adherence to safety protocols.
• Respond to emergencies or incidents according to established procedures, alerting appropriate personnel when necessary.

Communication and Collaboration:

• Relay messages accurately and promptly to appropriate individuals or departments.
• Collaborate with colleagues to ensure effective communication and seamless workflows.
• Liaise with other departments, such as facilities management and IT support, to address office-related needs and resolve issues