Front Desk Officer at Invealth Partners Limited

Job description

• Welcoming patients and visitors;
• Answering physical, telephone and email inquiries;
• Generating patient cards and files both on the HMIS and on paper;
• Scheduling patient appointments;
• Coordinating and facilitating patient flow in the hospital;
• Assisting patients with completing necessary forms and documentation;
• Keeping a clean and calm reception area;
• Processing billing and payments;
• Liaising with HMOs;
• Handling document management and control;
• Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency;
• Monitoring and ordering stationery and cleaning supplies;
• Booking and organising staff and doctor meetings;
• Maintaining information confidentiality at all times;
• Providing and generating relevant reports;
• Ensuring that the front office is always well stocked with the necessary stationaries and consumables;
• Liaising with all the medical departments with professionalism and discretion.

Qualifications

• Minimum Bsc;
• Minimum 2 year’s experience in a similar role preferably in a multi-specialty hospital;
• Proficiency in the use of Microsoft Office Suite, ability to use an HMIS is a plus;
• Outstanding verbal and written communication skills;
• Excellent organizational and people management skills;
• Highly motivated team player willing to go the extra mile.