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  • Posted: Feb 7, 2024
    Deadline: Feb 9, 2024
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    Sigma Consult is a key player in business consulting and advisory services within Nigeria with focus on the healthcare industry. We bridge gaps between inputs and outputs thereby increasing the productivity of its clients.
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    Front Desk Officer

    Job Description:

    We are looking for a competent and experienced candidate for this role. As the first point of the patients, Front Desk Officer plays a crucial role in providing exceptional customer service and ensuring the smooth operation of the hospital's front desk area.

    Key Responsibilities:

    • Greet patients and visitors warmly as they arrive at the hospital, providing assistance and directing them to the appropriate department or staff member.
    • Answer phone calls and inquiries promptly and professionally, providing accurate information and addressing concerns or directing calls to the appropriate personnel.
    • Schedule appointments for patients, ensuring efficient use of appointment slots and maintaining an organized schedule for medical staff.
    • Register new patients and update existing patient information in the hospital database, ensuring accuracy and completeness of records.
    • Verify patient insurance coverage and process insurance claims as necessary, adhering to hospital billing and coding guidelines.
    • Collect co-payments and payments for services rendered, providing receipts and maintaining accurate records of financial transactions.
    • Coordinate with medical staff and other departments to ensure seamless patient care and efficient flow of operations at the front desk.
    • Assist with administrative tasks such as filing, faxing, and photocopying documents, as needed.
    • Maintain cleanliness and organization at the front desk area, including keeping the waiting area tidy and well-stocked with informational materials.
    • Adhere to hospital policies and procedures regarding patient confidentiality, safety, and infection control.
    • Provide support and assistance to other hospital staff members as needed, contributing to a positive and collaborative work environment.

    Qualifications:

    • Bachelor's degree or equivalent education and experience.
    • Proven experience as a Front Desk Officer or similar role in a healthcare setting, preferably with 2-3 years of experience.
    • Excellent communication and interpersonal skills, with a friendly and professional demeanor.
    • Strong organizational skills and attention to detail, with the ability to multitask and prioritize responsibilities effectively.
    • Proficiency in computer applications such as MS Office and electronic medical record systems.
    • Ability to remain calm and composed in high-pressure situations, with a customer-focused approach to problem-solving.
    • Flexibility to work rotating shifts, including evenings, weekends, and holidays, to accommodate the needs of the hospital and its patients.

    Method of Application

    Interested and qualified candidates should forward their CV to: hiring@mysigma.io using the position as subject of email.

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