Front Desk Officer at Woodgate Structure Limited

Job Description

• Front desk officers are responsible for taking care of guests and customers.
• Their work mainly involves interacting with customers and business partners, either in person or through phone calls.
• They also assist in organizing work documents and firm logistics.

Responsibilities

• Manage online, phone and in-person room reservations.
• Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
• Take payment from customers.
• Respond to guests' issues and complaints in a friendly, timely manner.