Front Desk / Receptionist at Brilliant Performance Solutions Limited

Day-to-day Duties
The job responsibilities for this position are as follows:

• Check-in and check-out guests to the company standards.
• Provide keys, show guests to rooms
• Advise guests on room features / utilities / local amenities
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Liaise with all managers on any issues and concerns.
• Inputting high volume reservations correctly and noting any special requests.
• Promoting and upselling the property’s facilities – be a brand ambassador for the property
• Ensuring billing is correctly carried out to the hotel standards.

Requirements

• We currently require the services of a skillful and professional Receptionist with a minimum of 3 years’ experience in the hospitality Industry.
• This person must be very good with the use of Computer and relevant software applications used in the hospitality Industry. Previous experience will be an advantage.
• Excellent customer service skills with a positive outlook and a ‘can-do’ attitude
• Previous experience in a Hotel Reception / Serviced apartments / Guesthouse preferred
• Self-motivated with a willingness to learn
• Excellent written and spoken English
• Flexible with working hours
• Ability to work under pressure and excellent team player
• Track record of accuracy and attention to detail
• Good Word and Excel ability
• Experience in the use of channel management systems (SiteMinder, Booking.com, Expedia etc.) is also an advantage
• Team player