Front Desk Representative at HR-on-Wheels

Purpose of the Job

The purpose of a Front Desk Representative is to serve as the initial point of contact for visitors, clients, and guests, creating a positive and welcoming first impression of the organization. Front Desk Representatives play a vital role in providing exceptional customer service and ensuring smooth day-to-day operations. 

Duties and responsibilities:

• Greet and welcome customers in a professional and friendly manner.
• Respond to inquiries and provide information about the organization's products or services.
• Manage and maintain a neat and organized front desk area.
• Handle incoming and outgoing mail and deliveries.
• Address and resolve issues or concerns raised by customers.
• Collaborate with other departments to ensure a seamless customer experience.
• Coordinate appointments and ensure accuracy in scheduling.
• Notify staff members of scheduled appointments.
• Assist in resolving customer complaints or issues in a timely and effective manner.

Requirements:

• Bachelor’s Degree/Higher National Diploma.
• Previous experience in a front desk or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-centric approach.
• Proficient in basic computer applications (MS Office, email, etc.).
• Ability to handle stressful situations with calmness and professionalism.