Front Desk Representative at Miva Open University

OVERALL FUNCTION

• We are currently seeking a friendly and detail-oriented individual to join our team as a Front Desk Representative.
• As the first point of contact for our students, faculty, and visitors, you will play a crucial role in providing excellent customer service and ensuring a smooth administrative experience.

KEY RESPONSIBILITIES

• Greet and welcome students, faculty, and visitors, creating a positive and welcoming atmosphere.
• Answer incoming calls and emails, providing prompt and accurate information or directing them to the appropriate department.
• Assist students with inquiries, enrollment, and registration processes.
• Schedule appointments and manage calendars for faculty and staff.
• Coordinate and manage room bookings for meetings, events, and classes.
• Maintain and update student and faculty records in the database.
• Assist with administrative tasks such as filing, data entry, and document preparation.
• Provide general administrative support to various departments as needed.
• Handle student complaints or issues, escalating them to the appropriate department when necessary.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.

QUALIFICATIONS AND SKILLS:

• A minimum of a Bachelor's degree or OND in education is required. Additional education or certification in administration or customer service is a plus.
• Previous experience in a front desk, receptionist, or customer service role is preferred.
• Excellent communication and interpersonal skills, with the ability to effectively interact with students, faculty, and visitors from diverse backgrounds.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Proficient in using office equipment, including phone systems, computers, and relevant software applications.
• Ability to handle confidential information with discretion and maintain a professional demeanor at all times.
• Strong problem-solving skills and the ability to remain calm and composed in fast-paced and sometimes challenging situations.
• Customer service-oriented mindset with a passion for providing exceptional service to students and faculty.
• Flexibility to work occasional evenings or weekends as required.