Fund Loss (Team Lead) at PalmPay

We are seeking a highly skilled and motivated Fund Loss Team Lead to join our company. As the Fund Loss Team Lead, you will be responsible for overseeing and managing a team of professionals focused on mitigating fund losses, minimizing financial risks, and ensuring compliance within the organization. This role requires a deep understanding of financial processes, analytical acumen, leadership capabilities, and a passion for driving results.

Responsibilities:

• Develop and maintain business relations with Reconciliation and Chargeback team at NIBBS, Unified Payments, Interswitch and Palmpay's settlement banks.
• Daily review and reconciliation of accounts for exceptions and subsequent escalations to switch and other vendors or third parties for resolution.
• Daily follow up with all stakeholders (Switches, Banks and Processors) to ensure all pending/ outstanding issues are resolved.
• Manage the refunds process end-to-end and ensure all recoveries are received and completed in a timely manner
• Manage the daily workflow of the team to ensure fund loss are recovered in an effective and efficient manner.
• Monitor performance of team members against KPIs, including identifying opportunities for improvement and mentoring and coaching team members.
• Resolution of Customer issues
• Review and respond to mail inquiries

Qualification and Requirements:

• Bachelor's degree in Finance, Business, Economics, or related field.
• Minimum of 6 years of experience.
• Previous experience in Reconciliation, Settlement, Chargeback, risk management, fraud prevention.
• Proven leadership experience, with a track record of effectively managing and developing teams.
• Strong analytical skills and the ability to interpret complex financial data to identify trends and anomalies.
• In-depth knowledge of fund management, financial processes, and regulatory compliance within the fintech industry.
• Proficiency in data analytics tools and techniques for fraud detection and risk assessment.
• Excellent communication and interpersonal skills, with the ability to collaborate and influence across different organizational levels.
• Detail-oriented with strong organizational and project management capabilities.
• Problem-solving mindset and the ability to think creatively to develop innovative fund loss prevention strategies.