General Manager - Driving Training Institute at AA Rescue

Responsibilities

• Oversee the day-to-day operations of the driving training institute.
• Ensure that all training programs are delivered effectively and meet industry standards.
• Manage the scheduling of classes, instructors, and resources to optimize efficiency.
• Develop and implement strategic plans to achieve the institute's long-term goals.
• Identify opportunities for growth and expansion of services.
• Monitor industry trends and adjust strategies to stay competitive.
• Prepare and manage the annual budget, ensuring financial targets are met.
• Monitor financial performance and implement cost-control measures.
• Oversee billing, collections, and financial reporting processes.
• Recruit, train, and manage a team of instructors, administrative staff, and support personnel.
• Conduct performance evaluations and provide ongoing professional development opportunities.
• Foster a positive work environment and encourage teamwork and collaboration.
• Ensure high levels of customer satisfaction by delivering exceptional training services.
• Address and resolve any customer complaints or concerns promptly and professionally.
• Implement customer feedback mechanisms to continually improve service quality.
• Ensure that the institute complies with all relevant regulations, licensing requirements, and safety standards.
• Maintain accurate records and documentation as required by regulatory authorities.
• Promote a culture of safety and ensure that all training vehicles and equipment are well-maintained.
• Develop and implement marketing strategies to attract new students and increase enrollment.
• Build and maintain relationships with local schools, businesses, and community organizations.
• Represent the institute at industry events, trade shows, and community functions.
• Oversee the development and updating of training curricula to ensure relevance and effectiveness.
• Implement new training programs and technologies to enhance the learning experience.
• Ensure that instructors are properly trained and equipped to deliver high-quality instruction.
• Provide regular reports to the CEO and Board of Directors on the institute’s performance

Qualifications

• Bachelor's degree in Business Administration, Education, or a related field.
• A Master’s degree in Business Administration is preferred
• Minimum of 8 - 12 years of management experience
• Proven track record of successful business operations and strategic planning.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and implement strategic plans.
• Proficiency in financial management and budgeting.
• Strong problem-solving and decision-making abilities.
• Knowledge of driver education and training standards is a plus.