General Manager at Mathills Services Limited

Job Description:

• As the General Manager, you will be responsible for overseeing all aspects of the lounge/club's operations, ensuring top-tier service, and driving business growth. Your role will be pivotal in shaping the brand’s presence and success in the competitive nightlife market.

Key Responsibilities:

Marketing & Business Development:

• Develop and execute aggressive marketing strategies to increase brand awareness and attract new patrons.
• Initiate and implement innovative promotional campaigns and events.
• Foster business growth through proactive outreach and strategic partnerships.

Strategic Planning & Innovation:

• Formulate and execute strategic plans to enhance operational efficiency and profitability.
• Continuously seek out and implement innovative ideas to keep the lounge/club at the forefront of the industry.

Quality Assurance & Control:

• Ensure high standards of quality and service are consistently met.
• Oversee quality control measures to maintain excellence in every aspect of operations.

Facility Management:

• Manage and maintain the facility to ensure a safe, clean, and aesthetically pleasing environment.
• Oversee maintenance, repairs, and upgrades as needed.

Accounting & Stock Keeping:

• Oversee financial operations, including budgeting, accounting, and stock management.
• Ensure accurate and efficient handling of all financial transactions and inventory.

Vendor & Relationship Management:

• Develop and maintain strong relationships with vendors and suppliers.
• Manage conflicts and negotiate contracts to benefit the lounge/club.

Social Media & Content Development:

• Lead the development and execution of social media strategies.
• Create engaging content to enhance online presence and attract customers.

Leadership & Team Management:

• Provide leadership and direction to staff, fostering a positive and productive work environment.
• Implement training and development programs to enhance team performance.

Brand Representation:

• Act as the brand ambassador, embodying the values and image of the lounge/club.
• Maintain a high level of professionalism at all times, both in personal conduct and in how you handle business operations. This includes punctuality, courtesy, and reliability.
• Ensure that you are always presentable, vibrant, and embodying the brand’s aesthetic.

Qualifications:

• Proven experience in a managerial role within the hospitality or nightlife industry.
• Strong marketing and strategic planning skills with a focus on innovation and business growth.
• Excellent quality assurance and control expertise.
• Proficiency in facility management, accounting, and stockkeeping.
• Demonstrated ability in vendor management and conflict resolution.
• Experience with social media and content creation.
• A vibrant, dynamic personality with the ability to command respect and lead effectively.
• Strong communication and interpersonal skills.