General Manager - Network Operations at MTN Nigeria

Mission

• To lead MTN Nigeria network operations team to operate and maintain MTN network nationwide, in order to meet the goals and objectives of the division and ensure MTN’s quality and service commitment to subscribers.

Description

• Review MTNN corporate direction and develop NWG Operations strategy for coverage enhancement, capacity and network performance optimization so as to ensure efficient utilization of deployed capacity.
• Review MTNN corporate direction and develop regional operations service strategy ensuring alignment with MTN corporate strategic objectives and develop plans to support business initiatives and enhance the Network Operations function.
• Develop framework, policies, standards, methodologies, plans and procedures to guide NWG’s operations and to enable the division to provide high quality services and attain set goals and objectives of MTNN.
• Ensure the MTN network is operated and maintained to company and market requirements as well as ITU.
• Oversee prompt management of major faults and ensure continuous monitoring of operations and performance of the Access network.
• Make contributions to and ensure weekly and monthly reports on overall performance of the network are available.
• Work closely with other departments within the Network Group and other divisions to develop and improve NWG regional services and achieve operational excellence in MTNN.
• Responsible for developing and setting acceptance criteria for new BTS sites integration and ensure the operations and maintenance of all Network radio, BTS and power equipment nationally, using the regional structures.
• Review network access best practices, new technologies and the corporate needs and develop business plans for NWG Operations department, ensuring alignment with MTN corporate strategic objectives.
• Provide technical leadership/advice in the formulation and development of departmental framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures
• Develop and set acceptance criteria for new sites integration as well as operational support systems.
• Oversee smooth integration of new network elements into the operational network and ensure strict adherence to policies and procedures of MTNN.
• Monitor and Maintain MTN network operations and associated platforms/systems to MTNN policies, the ITU specification as well as market requirements.
• Evaluate existing/new applications and user requirements on high level specifics, react to, and resolve all major faults, promptly
• Monitor operations and performance of the network and contribute to weekly/monthly reports on overall network performance, company-wide.
• Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
• Ensure efficient network resource allocation and cost optimization by ensuring optimal capacity deployment
• Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
• Define key performance indicators, formula and measurement processes and Set performance standards, targets and thresholds. 
• Establish performance expectations, manage individual and team performance and development.
• Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the department.
• Coach and mentor, the Network Operations’ team to ensure understanding of the objectives and goals of the department, leverage human resources career development programs for staff career development.

Education:

• First degree in Electrical/Electronic Engineering or related Discipline.
• MBA or MSC in a related field will be desirable.
• Fluent in English.

Experience:

• Minimum 12 years’ work experience which includes:
• Senior management track record of 3 years or more; with at least 3 years in Telecoms Industry.
• Experience working in a global/multinational enterprise (understanding of emerging markets is advantageous).
• Experience in Network Operations and maintenance.