General Manager at Softhills Limited

Job Description 

• Developing key performance goals and managing the performance of the staff
• Creating and implementing strategies for business growth
• Managing the recruitment, hiring and training processes
• Ensuring that departments or units deliver quality offerings to clients
• Working closely with Account Managers and other senior staff to improve efficiency and performance
• Improving internal processes for better productivity
• Overseeing large projects and interpreting performance reports
• Managing the budget and monitoring the financial health of a location or business unit
• Design strategy and set goals for growth
• Control budgets and optimize expenses
• Ensure employees are motivated and productive
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Requirements

• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business process and functions
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• BSc/BA in Business or relevant field; MSc/MA is a plus