Guest Relation Supervisor at Hotel Capitol

Responsibilities

• Supervise all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Supervise the registration ofguestswhich includes the collection of necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints at the Frontdesk or the Restaurant in a timely and professional manner
• Supervise good relationships with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Ensure thatupdated records of bookings and payments are maintained
• Supervise restaurant operations to deliver an excellent Guest and Member experience.
• A Guest Relation Supervisor will also be required to manage, train, and develop team members and work within all budgeted guidelines.
• Supervise Restaurant operations.
• Maintain exceptional levels of customer service.
• Manage guest queries in a timely and efficient manner.
• Drive sales to maximize budgeted revenue.
• Develop menus with other members of Food and Beverage team.
• Accountable for monthly stock
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes are generated.
• Be environmentally aware.
• Assist other departments wherever necessary and maintain good working relationships.

Qualifications

• Interested candidates should possess relevant qualifications with at least 2 years experience.
• Candidates should possess a minimum of BSC/ HND qualification.
• Candidates should reside within Ojodu, Ikeja, Agege, Ogba axis