Guest Relations Manager at GruvyVest

Responsibilities

• Assist Front Office Manager in supervising daily front desk activities according to the established guidelines.
• Mailing and attending to telephone calls
• Attending to walk in Guest and make them comfortable
• Prioritize and delegate daily work responsibilities to front desk staff.
• Train and guide front desk staffs to provide quality customer services.
• Manage staffing schedules, shift changes, payrolls, and labor costs.
• Resolve guest issues and enquiries to ensure guest satisfaction.
• Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
• Develop and implement strategies for bell desk, front office and parking.
• Ensure that facility is maintained clean, neat, safe and secure.
• Ensure that employees are properly groomed and dressed.
• Identify process improvement to achieve financial and service goals.
• Plan shift schedule and duties based on business forecast.
• Supervise the billing and cash processes to ensure compliance with company standards.
• Provide feedback to the team members on their performances and improvements.
• Assist in preparing yearly operating budgets, capital expenditure and manpower budgets.
• Monitor and control expenses within the allotted budget.