Head, Non- Financial Transactions North at First Bank

JOB OBJECTIVE(S)

To ensure efficient branch service delivery by:

• Being responsible for supervising and providing Customer Services to Account holders and 
• Customers (both existing and prospective) of the bank, while ensuring quality and exceptional customer service and customer care.
• Ensuring resolution of issues around all E-Business transactions that may include Card requests, issuance and other issues around E-Business.
• Other administrative activities such as Call-Over administration

DUTIES & RESPONSIBILITIES

• Supervise the activities of non-financial transaction Unit.
• Establish good customer relations by always maintaining a customer friendly disposition
• Ensure the proper handling of all customer enquiries and resolve of issues beyond the Non[1]Financial Transaction Officer.
• Modify transactions above subordinates' limit
• Oversee the setup of standing order instructions
• Verify transactions initiated by subordinates.
• Handle probate account enquiries in accordance with customer mandate and relevant 
• law / ensure that deceased customer's account is debit freeze once the probate enquiry is issued.
• Oversee/approve/sign all Bankers confirmation and letters of references requests.
• Interview customers, oversee the prompt opening/closing of Accounts (all variants), ensure 
• KYC compliance / full documentation / approved deferrals are in place and sign offaccount opening forms.
• Ensure all closed accounts are recorded in the closed account's register, called over and stored appropriately
• Oversee the processing of Customers' Cheque, Card requests, Alert and Online banking  services including ultimate delivery to the customer.
• Ensure safe custody of processed debit cards and issuance of customer's selectable PIN.

JOB DESCRIPTION

• Issuance of Token devices to customer / ensure safe custody of blank Token devices.
• Maintenance of up-to-date registers for customers' transactions and instructions as requiredunder the existing policies and procedures.
• Ensure proper call over - collection / storage, retrieval and scanning of certificate to CCM
• Monitor the printing of audit trail for call over and other reports and generating printouts for
• MIS to facilitate various functions.
• Supervise the rendering of anti-money laundering report (smart screen).
• Responsible/monitor the safe custody portfolio, sign safe custody receipts, ensures charges are promptly collected and supervise the processing of security documents. Ensure dual control in the retrieval / release of Security document pledged as collateral.
• Oversee / ensure that the Branch ambience is always in good shape
• Perform all other duties as assigned by the Head, Branch Services.

JOB REQUIREMENTS

Education 

• Minimum Education: First Degree in any discipline 

Experience 

• Minimum experience – Four years relevant working experience