Head of Operations (Luxury Fashion Store) at Owens and Xley

Location: Ikoyi

Job Overview

The Operations Manager is responsible for coordinating and overseeing the store’s operations. S/he will formulate strategies, improve performance, procure material and resources and ensure compliance. S/he should be ready to manage team members, find ways to increase quality of customer service and implement best practices across all levels.

 Duties and responsibilities

Administration

• Handle Human Resources functions (Birthdays, Leave, Induction, staff files etc.)

• Manage correspondences via phones, WhatsApp and email.

• Ensure strict compliance and monitoring of organizational rules, policies and standards

• Supervise staff to ensure that they actively carry out their roles

• Handle and resolve all clients’ orders and complaints

• Daily prepare reports.

• Supervise the pattern samples made

• Plan all internal and external events with the Creative Director as scheduled.

• Coordinates daily activities and supervises all employees.

• Daily keep records of all operating expenditure

• Daily supervise store operations

• Monthly collate Taxes

• Settle the store’s utility bills.

• Attend events/Fairs and Industry Specific functions as scheduled.

• Ensure the store is properly cleaned at all times and merchandising is in order.

• Plan in - store events as scheduled.

• Work with Creative Director for events as scheduled.

• Prepare the staff salary schedule

• Scheduling of tasks for tailors.

• Handle and resolve all clients’ complaints

Social Media and Communications content

• Prepare well-structured drafts using digital publishing platforms

• Create and distribute marketing copy to advertise our company and products

• Interview industry professionals and incorporate their views in blog posts

• Edit and proofread written pieces before publication

• Create content for newsletters as needed

• Update customers information and database

• Conduct keyword research and use SEO (search engine optimization) guidelines to optimize content

• Promote content on social networks and monitor engagement (e.g. comments and shares)

• Identify customers’ needs and recommend new topics

• Coordinate with marketing and design teams to illustrate articles

• Measure web traffic to content (e.g. conversion and bounce rates)

• Update our websites as needed

Inventory

• Daily assist in stock counting

• Perform quality control check on newly produced inventory

• Daily carry out quality control checks on newly ordered stock

• Manage  inventory and procurement from vendors

• Quarterly decide items to be marked down

• Name dresses and set price of garments as scheduled.

• Daily supervise the production of low in stock inventory

• Daily responsible for supply vendors

• Reorder stock when low.

• Daily check inventory and maintain the optimal reorder level.

• Maintain inventory by implementing purchase plans with all stockists.

Logistics

• Daily assign deliveries to the logistics team

• Daily ensure that all orders are delivered on a timely basis

• Track monthly payments with logistics company

Qualifications

Educational Qualification

• Minimum of HND/BSC/BA from a reputable and accredited institution.

Experience

• Minimum of 2 years’ work experience in a managerial role

• A background in the fashion industry will be an addition

• Skills and Requirements

• Proficiency in the use of Microsoft Office Tools especially Word and Excel

• Proficiency in the use of social media ads for content including Canva, Lightroom, Mailchimp

• Knowledge of principles and processes for providing  outstanding customer service

• Leadership and Supervisory skills and ability to manage situations within the company

• Excellent interpersonal skills.
• Relate and network with people
• Proven work experience as a Content Creator, Copywriter or similar role

• Portfolio of published articles

• Hands-on experience with Content Management Systems (e.g. WordPress)

• Excellent writing and editing skills in English

• An ability to fact-check long-form content pieces

• Time-management skills

Salary

N 80, 000 / month