Head, Third Party Processing Operations at Moniepoint Inc. (Formerly TeamApt Inc.)

What you'll get to do

• Lead and coordinate the Operations Team, ensuring optimal performance and alignment with business objectives.
• Serve as the primary escalation point for clients and internal business teams regarding any operational issues.
• Manage Operations Team capacity and prioritize tasks based on business needs to ensure efficient operations.
• Monitor, track, and report all critical operational issues and escalations promptly.
• Define, implement, and enforce the service transition process for all switch-related applications, ensuring adherence to established procedures.
• Continuously evaluate and improve operational processes, implementing best practices to enhance efficiency and effectiveness, particularly in relation to scheme and third-party partner operations.
• Generate and distribute regular operational reports to senior management, summarizing performance trends, identifying areas for improvement, and presenting recommendations for process optimization.
• Creating and delivering client reports on operational performance, incident status, and key metrics; collaborating with clients to understand their reporting needs and providing customized reporting solutions.
• Manage non-routine, and change requests, as well as support customer initiatives.
• Oversee integration projects with financial institutions, switches, payment facilitators, aggregators, and other partners.
• Become a subject matter expert in customer integrations including knowledge of the APIs, implementation guides, customer integration options, deployment and post-production support.
• Manage the resolution of all production exceptions, including those related to configuration, services, applications, and transaction processing issues, ensuring the continuous and seamless operation of all systems.
• Establishing and maintaining incident management processes, including incident identification, prioritization, resolution, and reporting; coordinating incident response efforts across teams to minimize impact on clients and the business.

To succeed in this role, we think you should have

• Bachelor's degree from a recognized university.
• Minimum of 8 years of experience in a financial institution, card schemes, or payment networks, with a focus on technical operations.
• At least 3 years of experience managing a large scale team
• Good working knowledge of payment processing systems including message routing, authorization, clearing & settlement and client connectivity.
• Experience working with card payment schemes and managing operational processes.
• Proficiency in card processing technology and reporting standards, such as ISO 8583, EMV Tokenization, 3D Secure, and PCI DSS.
• Hands-on experience with the following dispute platforms NIBSS IDRS, VROL, Mastercom is a plus.
• Excellent analytical and problem-solving abilities.
• Strong communication and presentation skills