Head Waitress (Red Silk Restaurant Kaduna) at Venmac Resources Limited

Main function:                

To ensure that all guests are served to the hotel standard in the Restaurant / Bar / Lounge areas. To Display the highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. 

Reports Directly to: Restaurant manager/supervisor

• Greet guests and presents them with the menu.
•  Inform guests about the special items for the day and menu changes if any.
•  Suggest food and beverages to the guests and also try to upsell.
•  Take food and beverage orders from the guest on the order-taking pads or the handheld Point of sale ( POS ) system.
•  Performing basic cleaning tasks as needed or directed by the supervisor. 
•  Filling in for absent staff as needed
•  Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy, etc, Without the egg, etc.
•  Communicate to the guest and assist with their queries.
•  Coordinate with the bus person, kitchen staff, and bar staff to ensure smooth operation and guest satisfaction.
•  Serve food and beverages to the guest as per the course of order.
•  Observe guests and ensure their satisfaction with the food and service.
•  Promptly respond to guests with any additional requests.
•  Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses. 
•  Prepare mixed drinks for service to your customer’s table. 
•  Properly open and pour wine at the tableside. 
•  Adhere to grooming and appearance standards consistently. 
•  Understands and can communicate products and services available at the hotel.
•  Must have some familiarity with basic cooking skills.
•  Assist bus persons with stocking and maintaining the restaurant’s par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
•  Close the shift on the POS terminal.
• Any other assigned responsibility by the management.