Health Information Management Officer at Lily Hospitals Limited

Job Overview

• We are seeking a dedicated and detail-oriented Health Information Management Officer to join our Customer Service Department.
• The successful candidate will be responsible for managing patient information, ensuring data accuracy, and providing excellent customer service to patients.

Key Responsibilities

• Maintain and update patient health records with accuracy and confidentiality.
• Ensure compliance with healthcare regulations and data protection policies.
• Assist patients with inquiries related to their health information and medical records.
• Process requests for medical records and manage the release of information in accordance with hospital policies and legal requirements.
• Collaborate with healthcare providers to ensure timely and accurate documentation of patient information.
• Perform routine audits of health records to ensure data integrity.
• Resolve patient complaints and issues related in a professional and efficient manner.
• Participate in continuous improvement initiatives to enhance the quality of customer satisfaction.

Qualifications

• Bachelor’s degree or HND in Health Information Management.
• Certification in Health Information Management is an added advantage.
• Minimum of 1 years of experience in customer service.
• Knowledge of healthcare regulations and standards
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to handle sensitive information with discretion and confidentiality.
• Proficiency in health information systems and electronic health records.