Hotel Floor Security Officer at Jagz Hotel Ibadan

Job Description

• The Floor Security officer is responsible for ensuring the safety and security of guests, staff, and property on designated floors of the hotel.
• This role involves patrolling assigned areas, monitoring security systems, responding to incidents, and enforcing hotel policies.
• The Floor Security officer plays a key role in maintaining a secure and welcoming environment, addressing security concerns promptly, and providing a visible security presence.
• This position reports directly to the Chief Security Officer.

Key Responsibilities

• Patrol assigned floors and public areas to ensure the safety and security of guests, staff, and property.
• Monitor security systems, including surveillance cameras and alarm systems, to detect and respond to any suspicious activity.
• Respond promptly to security incidents, including emergencies, disturbances, and guest complaints, ensuring that appropriate action is taken.
• Enforce hotel policies and procedures, including access control and guest identification, to prevent unauthorized access and ensure a secure environment.
• Conduct regular inspections of fire exits, safety equipment, and security devices to ensure they are in proper working order.
• Assist in the investigation of security breaches, thefts, and other incidents, documenting findings and reporting to the Chief Security Officer.
• Aid guests and staff, including escorting them to their rooms or vehicles when requested.
• Maintain a visible security presence, deterring potential security threats through proactive patrolling and monitoring.
• Prepare and submit daily security reports, including details of patrols, incidents, and any security-related concerns.
• Collaborate with other security personnel and hotel staff to ensure a coordinated response to security issues and emergencies.

Qualifications

• High School Diploma or equivalent.
• Previous experience in security or law enforcement, preferably within a hospitality or hotel environment.
• Strong understanding of security operations, including access control, surveillance, and emergency response.
• Excellent observation and problem-solving skills, with the ability to remain calm and make decisions under pressure.
• Good communication skills, both written and verbal, with the ability to interact professionally with guests and staff.
• Physical fitness and the ability to stand, walk, and patrol for extended periods.
• Trustworthiness, reliability, and a strong commitment to maintaining the safety and security of the hotel.