ICT Officer (Volnteer) at Ryan's Aid Foundation

Key Responsibilities

• Ensure the maintenance of computers and check daily / monthly that preventive and corrective maintenance tasks have been carried out;
• Configure the backups on the workstations and ensure that they are carried out in compliance with the standards and the backup policy;
• Manage equipment assignments and all related documents;
• Monitor the repair and movement of equipment;
• Anticipate and identify needs in connection with his/her manager, participate in the development of budgets and place orders;
• Report to the hierarchy any problem related to the management of equipment;
• Ensure the follow-up of any external service providers (maintenance and repair services, etc.);
• Install and maintain the local networks of the capital according to the standards (kitlog);
• Check that network equipment is working properly;
• Supervise the data backup system (backup policy);
• Ensure the functioning and monitoring of the means of communication in the capital;
• Ensure the follow-up of local telecommunications providers (Internet, fixed and mobile telephony, etc.) and the rationalization of associated costs;
• Ensure the technological watch in terms of internet connection and means of telecommunications;
• Train users in the proper use of ICT resources, the ICT basics and compliance with security rules upon arrival and at regular intervals;
• Treat all users in a respectful and fair manner, in accordance with RAF’s code of conduct and policies (gender, safeguarding, etc.);
• Carry out a monthly inventory and update the equipment list;
• Make an ICT activity report on a monthly basis and send it to his/her managers;
• Propose the implementation of ICT resources improving the work efficiency of users in accordance with the standards;
• Organize any donations / recycling in compliance with the standards at the end of the contract.

Position Requirements

• Minimum of a Bachelor’s Degree in ICT, Telecommunications, Engineering or related fields;
• Professional certificate(s) and/or trainings in the ICT related fields;
• Minimum of 2 years work experience in similar responsibilities is required;
• Previous experience working for NGOs an asset, particularly international related NGOs;
• Capacity for analysis, synthesis and reporting of large amounts of information;
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently;
• Strong verbal, written and communication skills ; approachable, diplomatic, able to maintain confidentiality; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment;
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently;
• Capacity for analysis, synthesis and reporting of large amounts of information.