Information & Communication Technology Assistant at International Organization for Migration - IOM

CFCV No: SVN2023.81

Context

• Working under the overall supervision of the SRMO and direct supervision of the ICT Officer, the successful candidate will be responsible for the installation, operation, and maintenance of computer systems, hardware peripherals, and implementation requirements for IOM Abuja.
• They will handle daily incoming calls to the ICT department, open help desk tickets when necessary, troubleshoot and resolve minor ICT issues, and escalate more complex issues to the ICT Officer. The key responsibilities include:

Core Functions / Responsibilities

• Assist in the installation of new hardware and software, such as PCs, laptops, servers, printers, and perform system clean-up as required.
• Maintain IOM computers, peripherals, and network devices, and report any issues.
• Provide support for hardware malfunctions or connectivity problems, ensuring minimal delays.
• Troubleshoot and resolve computer problems related to access, online connection, file storage, and application functionality.
• Monitor staff internet usage and report any abuses or excessive usage to management.
• Monitor inventory levels and notify the supervisor when thresholds are low.
• Resolve hardware, software, or connectivity problems promptly.
• Attempt to resolve as many problem calls or service requests as possible on initial contact and provide technical support for ICT-related programming activities.
• Visit user premises to resolve problems in other sub-offices, if necessary.
• Ability to work in challenging work environments.
• Perform other duties as assigned.

Required Qualifications and Experience
Education:

• Completed University Degree from an accredited academic institution in Computer Science or Computer Engineering.

Experience:

• Minimum of two years of relevant experience in the field of ICT, including operational and field experiences.
• Experience working in the UN System or an INGO is highly desirable.

Skills:

• Good knowledge of Windows OS, Office365, networking, and IOM-approved software.
• Cisco Certified Network Associate (CCNA) qualification is an added advantage.
• Ability to work in an established ICT support center, handling communication via phone and email.
• Microsoft Certified Technology Specialist (MCTS) is an added advantage.
• Ability to work quickly and accurately with attention to detail.
• Demonstrated ability to maintain integrity in performing responsibilities.
• Willingness to assist efficiently in a busy project environment.
• Ability to meet deadlines and work under pressure.
• Ability to communicate clearly and concisely and possess good communication skills.
• Ability to work effectively with colleagues from diverse cultures and professional backgrounds.

Languages:

• English language proficiency is required (both oral and written).
• Working knowledge of local languages is desirable.

Required Competencies:
Behavioral:
The incumbent is expected to demonstrate the following competencies:

Values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences, and encourages diversity and inclusion wherever possible.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles, rules, and standards of conduct.
• Professionalism: Demonstrates the ability to work in a composed, competent, and committed manner, and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 2:

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner, is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge, and innovate.
• Accountability: Takes ownership for achieving the organization's priorities and assumes responsibility for their own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication, and explains complex matters in an informative, inspiring, and motivational way.

Other:

• Only candidates residing in the country of the duty station and within commuting distance of the duty station will be considered.
• The appointment will be subject to certification that the candidate is medically fit for appointment, confirmation of all documents, and security clearances.
• The appointment is subject to funding confirmation.
• Women with the above qualifications are encouraged to apply.