Information, Communication Technology (ICT) Officer at Hope and Rural Aid Foundation (HARAF)

Job Description

IT, Data and Software management

• Maintain and manage the organization’s IT infrastructure, including servers, networks, websites and other hardwares.
• Implement upgrades and improvements to enhance efficiency and security.
• Configure and maintain network equipment such as routers, switches, and firewalls.
• Monitor network traffic and security to prevent unauthorized access and ensure data integrity.
• Install, configure, and update software applications used within the organization.
• Provide technical support and assistance to users encountering software-related issues.
• Implement and maintain security measures to protect the organization’s IT infrastructure and data.
• Conduct training sessions to educate users on IT systems and tools.
• Collate and store all organization data, information and reports from all projects on clouds for reference.

Social Media Management

• Develop and execute social media strategies to achieve organizational goals and objectives.
• Manage all social media platforms, including but not limited to Facebook, Twitter, Instagram, LinkedIn, and TikTok.
• Create and curate engaging content, including text, images, and videos, tailored to each platform and audience.
• Monitor social media channels for mentions, comments, and messages, and respond in a timely and professional manner.
• Stay updated on industry trends, best practices, and emerging technologies in social media marketing.

Graphic Designs

• Conceptualize and design visual assets, including but not limited to logos, brochures, social media graphics, website layouts, and presentations.
• Collaborate with M&E team to come up with monthly info graphics situation report across all projects under implementation.
• Develop and maintain brand consistency across all design elements and communication channels.
• Stay updated on design trends, techniques, and software tools to continuously improve skills and capabilities.
• Manage multiple design projects simultaneously, from concept to completion, while meeting deadlines and quality standards.
• Working closely with sector heads to come up with unique and creative ideas to mark all internationally recognized Humanitarian & Development Days.

Qualifications and Experience

• Bachelor’s degree in computer science, Information Technology, or related field.
• Proven experience working in IT support or network administration roles.
• Strong knowledge of networking protocols, systems administration, and security principles.
• Proficiency in troubleshooting hardware, software, and network issues.
• Proven experience in social media management, preferably in a corporate or agency setting.
• Strong understanding of social media platforms, algorithms, and advertising tools.
• Excellent written and verbal communication skills.
• Creative thinker with a keen eye for visual aesthetics and storytelling.
• Proven experience as a graphic designer, with a strong portfolio demonstrating a range of design projects.
• Proficiency in graphic design software, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Strong understanding of design principles, typography, and layout techniques.
• Creative thinker with the ability to translate concepts into visually compelling designs.
• Excellent communication and collaboration skills.