Information Technology Management Officer at Centre for Community Development and Research Network (CCDRN)

Job Purpose

• The Information Technology Management(ITM) Officer will provide strategic leadership and technical support for CCDRN's IT management systems. This role involves ensuring the alignment of IT operations with CCDRN's organizational plans, policies, and procedures. The officer will maintain IT infrastructure, provide technical support, and enhance the organization's information management capabilities to achieve desired outcomes and impacts under CCDRN's strategic plan and goals.

Key Responsibilities
Strategic IT Leadership:

• Collaborate with CCDRN's senior management team to develop and implement strategic plans, policies, and procedures for IT and information management.
• Provide technical guidance to ensure alignment with organizational goals and objectives.
• To ensure effective collaboration, develop and maintain relationships with key stakeholders, including technology vendors and partners.

IT Systems Management:

• Oversee the planning, implementation, and monitoring of IT infrastructure and systems, ensuring high availability and security.
• Ensure effective management of IT resources and equipment to achieve organizational objectives.
• Identify and mitigate IT risks and develop and implement contingency plans to ensure continuity of IT services.

Technical Guidance and Support:

• Provide technical support and troubleshooting assistance to staff on IT systems and applications.
• Design and implement capacity-building programs to enhance the technical skills and knowledge of staff and partners.
• Collaborate with external experts and stakeholders to ensure cutting-edge technical guidance and support.

Information Management and Reporting:

• Develop and implement information management frameworks to enhance data collection, storage, and analysis.
• Collaborate with project staff to prepare and submit regular IT and information management reports to CCDRN senior management.
• Ensure that reports are accurate, timely, and informative and provide actionable improvement recommendations.

Capacity Building and Team Management:

• Develop and implement staff development plans to enhance staff's technical skills and knowledge.
• Provide staff coaching, mentoring, and guidance to ensure their professional growth and development.

Compliance and Risk Management:

• Ensure compliance with CCDRN policies, procedures, guidelines, and industry standards and regulations.
• Identify and mitigate risks associated with IT operations and develop and implement contingency plans to ensure service continuity.

Other Responsibilities:

• Perform any other duties the supervisor or project management team assigns, including supporting other program components and initiatives.

Required Skills and Experience

• Bachelor's Degree (or equivalent) in Information Technology, Computer Science, or a related field.
• Five or more years of experience in IT management, technical support, and information management.
• Strong technical knowledge of IT systems, network management, and information security.
• Proven ability to design and implement effective IT and information management frameworks.
• Excellent communication, leadership, and management skills, with the ability to work in a multicultural environment.

Preferred Skills and Qualifications:

• Experience in developing and implementing strategic IT plans, policies, and procedures.
• Proven ability to design and implement effective capacity-building programs for staff and partners.
• Experience in managing IT projects, including those funded by international donors.
• Strong working knowledge of IT management software and tools.
• Experience in working in both emergency and development contexts will be an added advantage.

Gross Salary
Competitive.