Integration Support Engineer at Moniepoint Inc. (Formerly TeamApt Inc.)

About the role

• An Integration Support Engineer at Moniepoint understands the product end to end, and is able to provide adequate support to both internal and external stakeholders, on a business level as well as a technical level. This would mean being able to understand the business challenges and technical nuances, mapping a solution for the challenges and supporting the integration of Moniepoint to solve these challenges.
• This is a quite interesting role that'll have you see the product's scope end to end. Your best friends internally would be the customer support team, sales team going for sales conversations, and the product team building the product.
• Curious about what makes Moniepoint an incredible place to work?
• Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

What you'll get to do:

• Attend meetings with the sales team interacting with businesses looking to integrate Moniepoint to understand clearly their needs and proffer the best integration solutions to meet such needs.
• Provide technical support for users interacting with the Moniepoint application.
• Provide technical assistance to businesses and developers integrating to Moniepoint.
• Maintain a user friendly, detailed documentation for both technical and non-technical audiences, with each audience being able to get the most out of the documentation.
• Develop tutorials (written and video), user guides on integrating with Moniepoint APIs.
• Develop tools, plugins, SDKs, sample codes with which businesses can integrate with Moniepoint Payment Gateway APIs.
• Maintain a vibrant developer community for Moniepoint.
• Effectively investigate and communicate with the engineering team feature requests, bugs and defects identified during integration.
• Effectively test out new product features from a developer integrating Moniepoint viewpoint and communicate concerns and user experience to the product development team.
• Act as a point of contact for any information regarding the use of Moniepoint.

To succeed in this role, we think you should have:

• A minimum of 3 years experience as a software engineer.
• Excellent understanding of databases and SQL
• Experience working with REST APIs.
• Application troubleshooting and debugging skills.
• Strong understanding of fundamental programming concepts - data types and algorithms, flow control structures, object oriented programming, etc.
• Excellent technical writing skills.
• Great written and verbal communication skills