IT Help Desk Officer at Cecure Intelligence Limited

JOB RESPONSIBILITIES:

• Perform regular maintenance tasks, such as software updates, patches, and configuration changes, to ensure the stability and security of business applications.
• Analyze, investigate, and troubleshoot incidents related to technical and process issues
• Coordinate production incidents between business, engineers, and third-party providers
• Educate business end users on how to make effective use of their technological tools to speed up problem resolution
• Collaborate with cross-functional teams, including IT, software development, and business stakeholders, to address complex issues and implement enhancements to business applications.
• Monitor the performance and usage of business applications, proactively identifying areas for improvement and implement optimizations to enhance system performance.
• Stay updated on industry trends and best practices related to business applications and propose innovative solutions to streamline processes and improve productivity.

SKILLS AND EXPERIENCE REQUIRED

• Basic knowledge of collaboration tools and services including Microsoft Entra, Microsoft Entra domain services, M365, 0365, Google Workspace, Google Cloud Identity, DNS, TCP/IP, printer administration, LAN, WAN, Wifi, and similar technologies.
• A strong understanding of ITSM processes and familiarity with ITIL is a big plus
• Availability to work in shifts and be on an on-call rota
• Eagerness to learn various technologies and solutions to support business users and processes.
• Excellent problem-solving skills, with the ability to analyze issues logically and systematically.
• Effective communication and interpersonal skills, with the ability to interact professionally with end-users and team members.
• Ability to work collaboratively in a team environment and willingness to take on new challenges with a positive attitude.
• Have a working laptop, mobile phone and headphones/earphones
• Flexible to take on alternating shifts (day/night) depending on preferred schedules

EDUCATION:

• Bachelor’s degree in Computer Science, Information technology, or related field.
• Relevant certification is a plus
• Must have completed NYSC