IT Officer at 3Supports Services

Job Description

• The primary purpose of the role is problem resolution for our customers, responding to telephone and email enquiries and providing excellent customer service and support for our end users.
• Logging support and request calls and dealing with them appropriately.
• You should be experienced with Windows desktop and server, Office 365, have LAN/WAN network experience but primarily, must be exceptionally customer-focused. Good knowledge of Microsoft, Cisco, VMware, CompTIA, will also be considered favourably as will a degree-based qualification in computing science or engineering. Primarily the recruitment process will be candidate driven.

Key Responsibilities

• Provide technical support to field engineers using Android mobile devices and Windows laptops, as well as office-based staff using Windows 10 and 11 desktops/laptops.
• Assist with troubleshooting hardware, software, and network issues remotely and on-site.
• Respond to IT support requests via phone, email, or ticketing system.
• Maintain an organised and up-to-date record of support requests and resolutions.
• Collaborate with other IT team members to resolve more complex technical issue.