IT Officer at Echolab Radiology and Laboratory Services

Job Responsibilities

• Provide 1st line support for local and remote end-users, resolving IT related technical issues and providing support for users.
• Able to talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Skilled in maintenance and repairs of PCs and perform periodic (and preventive) maintenance on them.
• Support branches during downtimes, and promptly escalating the problem while initiating procedures to ensure business continuity.
• Have a good understanding of LAN/WAN technologies.
• Ensure that incidents are logged and tracked using formal documentation.
• Able to handle installation and configuration of computer hardware and operating systems, and applications.
• Able to implement all aspects of Echo-Scan’s IT security and ensure compliance with Data Protection Regulations.

Requirements

• First Degree in Computer Science or related field
• 2 - 5 years’ experience in similar job role
• Excellent problem-solving skills
• Strong computer skills and experience with IT software
• Professional demeanor and competent problem solver.