IT Site Operations Manager at Seven Up Bottling Company

Job Description

• An IT Site Engineer is responsible for maintaining and supporting the IT infrastructure and services at a specific location or site.
• This role involves a wide range of tasks, including troubleshooting hardware and software issues, managing local network configurations, ensuring data security, and providing end-user support.

Main Responsibilities
IT Operations Management (ITOP):

• Oversee the daily operations of IT services and infrastructure at the site, ensuring high availability, performance, and reliability of IT systems.
• Implement best practices for IT operations, adhering to ITIL or similar frameworks for effective service management.
• Service Level Management (SLMO)
• Monitor and report on the performance of IT services against agreed service levels and performance metrics.
• Work with IT service providers and internal teams to ensure that IT services meet or exceed agreed-upon standards.
• Incident and Problem Management (USUP, PBMG)
• Ensure rapid response and resolution of IT incidents, minimizing impact on business operations.
• Lead the identification and resolution of underlying problems to prevent recurrence of incidents.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Systems Engineering, or a related field. A Master’s degree in a relevant field is advantageous. with a proven track record in managing IT services and infrastructure.
• Professional Certifications in IT service management, such as ITIL Foundation or higher, indicating a strong understanding of IT operations best practices.
• Certifications in Project Management (e.g., PMP, PRINCE2) can be beneficial, showcasing skills in managing IT projects.
• Technical Certifications relevant to the organization’s IT infrastructure (e.g., Microsoft, Cisco, VMware) demonstrate hands-on skills and knowledge in specific technologies.