IT Specialist at Karios Markets

Summary Job 

• Manage and maintain the company's IT infrastructure, including servers, databases, and network systems.
• Implement and monitor security measures to protect the firm's systems and sensitive client data from cyber threats, hacking, and unauthorized access.
• Provide technical support for the trading platform, ensuring it operates smoothly and efficiently. Troubleshoot and resolve any technical issues that may arise.
• Collaborate with developers to enhance and customize trading platforms, risk management systems, and other proprietary software used by the brokerage.
• Oversee network architecture and ensure high availability and performance. Troubleshoot and resolve network issues promptly.
• Implement and manage regular data backup procedures to prevent data loss. Develop and test disaster recovery plans to ensure business continuity.
• Stay informed about industry best practices and regulatory requirements related to cybersecurity. Implement and enforce compliance with relevant cybersecurity standards.
• Create and maintain documentation for IT processes, procedures, and configurations. This includes system architecture diagrams, security protocols, and troubleshooting guides.
• Provide technical support to internal staff for IT-related issues. This may include hardware troubleshooting, software installations, and general IT assistance.
• Collaborate with compliance, risk management, and other departments to ensure that IT systems align with regulatory requirements and internal policies.
• Manage the installation of software updates, patches, and security fixes to ensure that all systems are up-to-date and secure.
• Implement monitoring tools to track system performance, security events, and potential issues. Generate regular reports for management on IT performance and security metrics.
• Coordinate with external vendors for IT-related services, software, and hardware. Evaluate and select vendors based on performance and cost-effectiveness.
• Conduct training sessions for employees to enhance their awareness of IT security best practices. Keep staff informed about potential risks and security protocols.
• Stay informed about new technologies and trends in the IT and Forex industry. Assess the potential impact of emerging technologies on the firm's IT infrastructure and operations.
• Develop and implement incident response plans to address and mitigate the impact of security incidents. Conduct post-incident reviews to improve response procedures.

Requirements

• BSC degree in Information Technology, Computer Science or relevant work experience 3-5 yrs
• Additional certification in Microsoft, Linux, Cisco or similar technologies an added advantage
• Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration
• Knowledge of Cloud & virtualization technologies: VMware, HyperV, AWS, Azure, Google Workspace
• Experience providing desktop technical support to end users in a business environment
• Experience solving complex IT issues within time constraints
• Experience troubleshooting networking and firewall related issues
• Solid PC hardware, software and Windows operating system knowledge
• Excellent listening and communication skills
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, IT Networks Analyst
• Familiarity with remote desktop applications, help desk software and IT Automation
• Familiarity with Information Security Controls and compliance
• Ability to provide step-by-step technical help, both written and verbal