IT Support Agent - Internship at Jumia Nigeria

What you will be doing

• Provide first-level technical support to Jumia employees and departments
• Assist in troubleshooting hardware and software issues
• Help maintain and update IT inventory and asset management systems
• Contribute to the creation and maintenance of IT documentation and user guides
• Assist in setting up and configuring workstations and mobile devices
• Support the implementation of IT security best practices
• Help monitor and maintain network performance and connectivity
• Assist in user account management and access control
• Participate in IT projects and initiatives as assigned
• Collaborate with other IT teams to resolve complex technical issues
• Assist in providing support for Jumia's e-commerce platforms and internal tools
• Help in organizing and conducting basic IT training sessions for employees.

What we are looking for

• Fresh graduates or currently pursuing a degree in Information Technology, Computer Science, or a related field
• Basic understanding of computer hardware, software, and networking concepts
• Familiarity with Windows and macOS operating systems
• Strong problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Eagerness to learn and adapt to new technologies
• Basic understanding of e-commerce platforms and operations (preferred)
• Familiarity with ticketing systems and IT service management principles (preferred)
• Excellent communication skills, both verbal and written
• English proficiency.