IT Support at Coastal Specialist Clinic

Responsibilities

• Ensures that the organization's hardware, software, and network systems are properly installed, configured, and maintained
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Responsible for monitoring the performance of these systems, identifying and addressing any issues that arise, and implementing upgrades as needed.
• Responsible for training staff on how to use gadgets provided optimally and cost-effectively.
• Responsible for ensuring that the organization's data is secure and protected from unauthorized access.
• Responsible for retrieving data for management in an accurate and timely manner
• Implements appropriate security measures, such as firewalls and encryption, and ensures that staff are trained on how to protect sensitive data.
• Be available/ on call during weekends/public holidays at management expense
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Installation and configuration of ICT hardware such as computers, drives and printers.
• Troubleshoot all reported faults with hardware facilities.
• Create and maintain records of placement, repair, replacement and maintenance of hardware equipment.
• Routine inspection of all hardware equipment and electrical certification.
• Make recommendations to management about the purchase of hardware materials.
• Coordinate and facilitate in learning sessions designed to educate members of staff on basic hardware maintenance and other key areas of ICT.

Key Result Areas (KRA):

• Managing the organization's IT infrastructure
• Ensuring data security and privacy
• Providing technical support to end-users:
• Training End-Users
• Perform remote troubleshooting through diagnostic techniques and pertinent questions