IT Support Engineer (CCNP & CompTIA A+) at Dangote

Description

We are seeking an experienced IT Support Engineer with CCNP and CompTIA A+ certifications to join our IT team. The successful candidate will provide advanced technical support and assistance to employees. The ideal candidate will have a strong understanding of network infrastructure, excellent problem- solving skills, and the ability to resolve complex technical issues efficiently.

• Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and Wi-Fi Troubleshoot and resolve complex network issues, including connectivity, performance, and security
• Configure and maintain network devices, including Cisco routers and switches
• Implement and support network security measures, including firewalls,VPNs, and access controls
• Collaborate with senior IT staff to design and implement new network infrastructure projects
• Develop and maintain technical documentation and knowledgebase articles - Provide training and guidance to junior IT staff
• Participate in IT projects and initiatives to improve IT services
• Ensure compliance with IT policies and procedures

Requirements

• Bachelor’s degree (BSc/BE) in computer science, Information Technology or any related field
• Relevant CCNP and CompTIA certifications
• Minimum 3-4 years of experience in IT support or network administration
• Strong understanding of network infrastructure and protocols (TCP/IP, DNS, DHCP)
• Network Infrastructure: Routers, Switches, Firewalls, Wi-Fi 
• Network Protocols: TCP/IP, DNS, DHCP, BGP, OSPF
  Network Security: Firewalls, VPNs, Access Controls, IDS/IPS 
• Network Management: Cisco IOS, Cisco Prime, SolarWinds Operating Systems: Windows, Linux, macOS
• Experience with Microsoft fabric technologies such as Service Fabric, AKS, or Azure Functions
• Familiarity with IT service management tools and software

Key Performance Indicators (KPIs)

• Application uptime and availability
• Deployment success rate
• Incident response time
• Code Quality Metrics
• Database Performance Metrics
• Backup and Recovery Success Rate
• System Security Compliance
• Customer Satisfaction Score (CSAT)
• Scalability and Flexibility
• Innovation and Improvement Initiatives

Soft Skills

• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong communication and interpersonal skills

Nice to Have

• Experience with cloud computing platforms (AWS, Azure, Google Cloud)
• Knowledge of scripting languages (Python, PowerShell, etc.)
• Certification in CompTIA A+, Network+, or Security+
• Experience with IT project management