IT Support Engineer at Simba Group

Job Summary

• The IT Support Engineer will be responsible for troubleshooting and repairing computer systems, maintaining network uptime, and ensuring data security.
• This role is ideal for individuals with up to 3 years of experience in IT support who are eager to develop their skills and grow within the company.

Responsibilities

• Troubleshoot and repair computer systems, including laptops, servers, desktops, and printers, and maintain detailed records of all repairs.
• Troubleshoot issues related to iOS, Windows, and MS Office applications.
• Conduct regular checks and updates for software, including antivirus, Windows, and MS Office.
• Ensure network uplink uptime by escalating issues to the responsible body, vendor, or engineer.
• Configure firewalls and manage security policies under supervision.
• Configure and troubleshoot email systems.
• Perform regular checks on internet links and structural cabling.
• Escalate inverter and battery-related issues to the inverter team.
• Conduct regular checks on CCTV systems, biometric terminals, and VoIP phones.
• Ensure network access is granted only to authorized personnel after proper approval.
• Perform regular preventive and corrective maintenance of network systems, including switches, wireless access points, and firewalls.
• Preserve IT assets, information security, and control structures.
• Ensure the security of data, network access, and backup systems.
• Maintain records of IT assets (laptops, keyboards, mice, chargers, etc.) assigned to employees with proper approval.
• Maintain records of IT assets returned by employees leaving the organization.
• Keep records of faulty IT assets.

Skills Requirement

• Familiarity with troubleshooting iOS, Windows, and MS Office applications.
• Basic knowledge of firewall configuration and policy management.
• Excellent problem-solving and communication skills.
• Experience with email configuration and troubleshooting is a plus.
• Understanding of network maintenance, including switches, wireless access points, and firewalls.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and challenges.