IT Support Officer at Renmoney

Description

• Install and upgrade hardware and software and provide complete assistance while configuring hardware, software, and peripherals of the end user systems
• Provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
• Provide one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
• Resolve network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
• Coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.

Requirements

• Minimum of 3 years performing end-user support in a Microsoft Windows environment
• A strong and proven ability to prioritize and manage multiple end-user and systems issues at once

Preferred:

• Strong analytical skills and the ability to solve problems independently in the context of PC and end-user support
• Demonstrated knowledge of Microsoft Windows 7/8.1/10, Office 365, Sharepoint and Onedrive in a corporate LAN environment