IT Support Volunteer at Karkara Women and Youths Development Initiative

Job Purpose

• Provide day-to-day IT support, troubleshooting hardware and software issues for staff and other volunteers
• Set up and maintain computers, printers, and other office equipment.
• Ensure the NGO's IT systems are up-to-date with security patches, software updates, and backups.
• Manage network issues, internet connectivity, and data security protocols.
• Assist with maintaining and updating the Organization’s website
• Support the management of social media platforms, ensuring they are secure and functional.
• Develop user guides and tutorials for commonly used software and tools.
• Assist with implementing IT-related projects, such as database management systems or online fundraising platforms.
• Provide technical support for virtual meetings, webinars, and events.

Essential criteria

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Knowledge of computer systems and software
• Knowledge of network and system security
• Familiarity with hardware and software installation
• Excellent problem-solving and troubleshooting skills
• Strong communication and customer service skills
• Able to work independently and as part of a team
• Able to learn quickly and adapt to changing technology