Key Account Manager at Zoho MEA

Job Description
Daily Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Co-ordinate with Internal Support team and deliver the right solution at the right time to the customers. 
• Assist with challenging client requests or issue escalations as needed
• Initiate sales process by building relationships; qualifying potential; scheduling appointments.
• Collaborate with the sales team to identify growth opportunities within territory
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Develop new business by analyzing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies.
• Identify potential in accounts by studying current business; identifying and evaluating additional needs; analyzing opportunities.

Monthly (long term) Responsibilities

• Negotiate contracts and close agreements to maximize profits
• Build and maintain strong, long-lasting client relationships
• Develop sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to the reporting manager
• Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Talk to the Key Accounts monthly, understand their usage pattern and suggest the right way of usage and if needed, push more apps. 

Requirements

• Minimum 1 year experience in sales, account management or other customer facing roles in Nigeria.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) or any SaaS product. 
• Experience in delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills - English
• Must be a resident/citizen of Nigeria