Learning Experience Designer at Hugo Technologies

ROLE OVERVIEW

• As an Instructional and Learning Designer, you will play a crucial role in creating and delivering educational and training materials to entry-level employees at Hugo, with a focus on data annotation and customer support tasks.
• First, by expanding the existing training curriculum, then secondly, by converting the training programs into virtual as opposed to physical, and finally, by ensuring that the program is self-paced for all learners.
• You will be required to work with e-learning technologies and multimedia supporting our organization’s learning and development initiatives.
• Your primary responsibility will be to understand the learning objectives learning activities first for 3 modules, then for subsequent modules that will form 80 hours of training (2 weeks full-time) program, and assessment requirements of the Hugo Academy and assist in designing a suitable learning experience for the Academy.

KEY RESPONSIBILITIES

• Take a brief created by the Project Lead and turn that brief into engaging learning materials for Hugo Academy’s team of trainers to deliver.
• Collaborate with Project Leads and Program Director to understand learning objectives and content requirements, working cross-functionally with the training team to ensure all feedback is captured
• Analyze, design, and develop engaging and interactive training materials, with a focus on self-paced learning, including long-reads, quizzes, decks, videos, and infographics for
• Instructor Led Training, delivered by our Trainers, e-learnings, and more videos, infographics, and other materials that will have an impact on learners.
• Utilize instructional design principles, adult learning theory, and multimedia techniques to create effective learning experiences
• Able to deliver a content design that supports a blended learning approach including Video, animation, and voice-over.
• Ensure content is accurate, measurable, and aligned with the objectives
• Evaluate the effectiveness of training materials through feedback, assessments, and metrics, and make improvements as needed
• Manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Stay current with industry trends and best practices in instructional design and sales/customer success training
• Adhering to Hugo’s brand identity and standard

QUALIFICATIONS & COMPETENCIES

• Bachelor’s degree in Education, or a related field (A Master’s degree is an added advantage.)
• Extensive writing, storyboarding, and verbal communication skills and knowledge of the ADDIE model of instructional design
• 2 years of Instructional and Learning Design experience. Experience in an outsourcing the industry is a plus
• Able to identify and write learning objectives that are measurable, achievable, and relevant
• Experience in technical writing, course design, development, and evaluation methods within a virtual/e-learning environment
• Working knowledge of industry-standard e-learning development/authoring software tools and knowledge of mobile learning principles
• Demonstrable experience in using established e-learning methodologies, current research, theory, and practice of instructional design, and web-based e-learning standards and specifications (SCORM, XAPI, HTML)
• Have an awareness of developing e-learning content for a range of people with different abilities (accessibility) across a global audience
• Demonstrable knowledge of Bloom’s Taxonomy and the Kirkpatrick Model
• Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Ability to build and maintain working relationships with internal stakeholders
• Internally motivated to excel both independently and as a team, showing enthusiasm, initiative, and creativity