Loan Operations Manager at OurPass

About the Job

• The Loan Operations Manager is responsible for overseeing and managing the loan operations function within OurPass.
• This role involves assessing the credit risk associated with applicants and recommending appropriate credit terms and conditions.
• This role plays a crucial part in ensuring efficient and accurate loan processing, documentation, and compliance with relevant regulations.
• The Loan Operations Manager leads a team of loan operations specialists and collaborates with various stakeholders to optimise loan processing workflows.

Responsibilities

• Supervise and manage loan operations staff to ensure timely and accurate processing of loan applications, disbursements, and repayments.
• Review loan documents and applications to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements.
• Identify opportunities to streamline loan processing workflows and enhance operational efficiency.
• Implement process improvements and automation to minimise errors and reduce turnaround times.
• Ensure compliance with all applicable laws, regulations, credit policies and internal lending policies.
• Monitor loan operations for potential risks and take appropriate actions to mitigate them.
• Lead and motivate the loan operations team, providing guidance and support to achieve departmental goals.
• Conduct performance evaluations, provide feedback, and recommend training and development opportunities to enhance team members' skills.
• Collaborate with vendors and technology partners to maintain loan management systems and ensure their optimal functionality.
• Oversee system updates and implementations related to loan operations.
• Generate and analyse loan operations performance metrics and key performance indicators (KPIs).
• Prepare regular reports for senior management on loan portfolio status, processing volumes, and operational efficiency.
• Collaborate with customer service teams to address loan-related inquiries and resolve customer issues promptly and professionally.
• Coordinate with internal and external auditors during audits and ensure compliance with audit recommendations.
• Work closely with compliance and finance teams to support credit decision-making processes and reporting requirements.

Critical Competencies

• 6+ years experience required
• Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects.
• Be agile, highly collaborative and communicate impressively
• Ability to evaluate, streamline and set up processes for scaling business
• Experience in evaluating loan applications and assessing credit risk.
• Strong analytical, problem-solving, and decision-making skills.
• Self-motivated with the ability to work both independently and collaboratively within a team.
• Familiarity with industry regulations and compliance standards.