Logistics Dispatcher at Turbham Limited

Job Description:

We are seeking a proactive and experienced Logistics Dispatcher to join our team. This role involves sourcing customers, booking loads, and managing the entire delivery process from start to finish. Candidates with experience in the U.S. logistics market, familiarity with load boards, and a solid understanding of dispatch procedures are highly preferred.

Key Responsibilities:

• Customer Sourcing & Relationship Management: Proactively source new customers and build strong relationships with existing clients. Understand their shipping needs and provide tailored logistics solutions to ensure repeat business.
• Load Booking & Coordination: Utilize industry-standard load boards (e.g., DAT, Truckstop.com) to find and book loads that align with company capacity and driver availability. Negotiate rates with shippers and brokers to secure profitable loads.
• Delivery Management: Oversee the entire delivery process, from pickup to drop-off. Coordinate with drivers to ensure timely and efficient transport of goods, and monitor shipments to address any potential delays or issues.
• Driver Management: Assign loads to drivers, provide clear instructions, and maintain regular communication to monitor progress. Ensure drivers adhere to schedules and comply with all DOT regulations and company policies.
• Documentation & Compliance: Handle all necessary paperwork, including Bills of Lading, delivery receipts, and driver logs. Ensure all documentation is accurate and compliant with industry regulations and customer requirements.
• Issue Resolution: Address and resolve any challenges that arise during the delivery process, such as equipment breakdowns, route changes, or customer complaints. Work closely with all stakeholders to ensure smooth operations.
• Market Research & Strategy: Stay informed about market trends, freight rates, and industry developments. Use this knowledge to make strategic decisions that enhance profitability and service quality.

Requirements:

• Experience:
  • Extensive experience as a logistics dispatcher, with a strong focus on the U.S. logistics market.
  • Proven track record of sourcing customers, booking loads, and managing deliveries.
  • Familiarity with U.S. load boards such as DAT, Truckstop.com, and other freight platforms.
• Skills:
  • Strong negotiation skills, with the ability to secure favorable rates and terms with shippers and brokers.
  • Excellent communication and interpersonal skills for managing customer relationships and coordinating with drivers.
  • Superior organizational and multitasking abilities, with a keen eye for detail.
  • Proficiency in using dispatch management software, load boards, and CRM systems.
• Knowledge:
  • In-depth understanding of U.S. logistics and transportation regulations, including DOT compliance, hours of service, and safety standards.
  • Knowledge of various freight types, equipment (e.g., dry van, flatbed, refrigerated), and market dynamics.